Last updated: April 3rd 2020
In light of the circumstances, we have had to make changes to our domestic flight schedule.
We have already canceled flights within the next two months and may need to cancel more flights. All passengers affected by these changes will be contacted. Please note that it can take up to 30 days to process refunds for passengers. We apologize for any inconvenience this may cause in your travel arrangements and appreciate your understanding.
Voucher instead of refund
Passengers who are booked on an Air Iceland Connect flight that is cancelled are entitled to a full refund. Instead of canceling the flight, we offer passengers a voucher that is 15% higher than the refund and is valid for one year from the date of issue. If the passenger accepts this invitation, we kindly request that passengers to fill out this form.
Existing bookings
Customers with bookings made before March 9th 2020 with travel date until April 30th 2020 can change the booking for travel on/before December 31st 2020 without any change fee.
- You can change into same or more expensive fare and then pay the fare difference if the same fare is not available.
- One change is allowed per reservation. The change can be made until the departure for a travel date up to December 31st 2020.
- Changes for Agent bookings, group bookings and packages need to be done at least 3 weeks prior to departure.
- Change of destinations is not applicable.
- To change without cost you need to fill out this form or call us +354 570 3030.
- If reservation is cancelled, normal terms and conditions will apply.
New bookings
Customers who book flights until May 1st 2020 for departures before July 1st 2020, will be able to change their booking without a change fee.
Read more about new bookings here
Due to the COVID-19 outbreak, authorities in both Greenland and Faroe Islands have implemented travel restrictions.
Travel restrictions to Greenland
Greenlandic Authorities have announced travel restrictions to Greenland until the 13th of April. Scheduled flights have been cancelled and passengers will be refunded. After the 13th of April flights are on schedule apart from flight between Reykjavik and Ilulissat on the 14th of April which will be cancelled.
Travel restrictions to Faroe Islands
Faroese authorities have announced travel restrictions to the Faroe Islands from March 16th until the 13th of April. All flights operated by Atlantic Airways have been cancelled during this period. Passengers will be refunded.
If this will effect your flight we will notify you via email or text message. You can always contact our Service Center for more information or call us +354 570 3030.