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Customer relations

Are we meeting your needs?
Service is important to all of us. We want to do well and we want you to feel taken care of.

• Share your concerns, tips or compliments with us using the form below.
• Give us a ring on + 354 570 3030.
• We’ll get back to you within 15 working days.

Did you book through a travel agent?
Then that’s who you should contact first. If your travel arrangements were made by a third party (independent travel agent, online travel agency, etc.), please contact that third party.

Do you want to amend or cancel a booking you made on our website?
• Click “My Booking” on our website.
• Keep your booking reference handy and you’ll go a long way.

What about the baggage?
• If your baggage takes a detour or is damaged in flight, then speak to the service desk when you land.
• Submit a written claim within seven days.
• Here’s a handy form to submit a claim through.

Are your travel plans gone with the wind?
• Weather is the single most common reason for flight disruptions.
• Check if you are entitled to compensation by clicking here.

Let’s talk

You can use the form here to tell us what you thought of your flight with us, make observations, or even pay us a compliment. We always want to learn from our experiences and do a little better today than we did yesterday. So, obviously, all pointers are welcome and useful.

All submissions go through our service centre. They’re very good at finding the best route for your case.

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© Air Iceland Connect - Reykjavik Airport - 102 Reykjavik | Information: +354 570 3000 | Call Center: +354 570 3030 | Contact us
 ID-number: 530575-0209 | VAT number: 00621

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