Are we meeting your needs?
Service is important to all of us. We want to do well and we want you to feel taken care of.

• Share your concerns, tips or compliments with us using the form below.
• Give us a ring on + 354 570 3030.
• We’ll get back to you within 15 working days.

Did you book through a travel agent?
Then that’s who you should contact first. If your travel arrangements were made by a third party (independent travel agent, online travel agency, etc.), please contact that third party.

Do you want to amend or cancel a booking you made on our website?
• Click “My Booking” on our website.
• Keep your booking reference handy and you’ll go a long way.

What about the baggage?
• If your baggage takes a detour or is damaged in flight, then speak to the service desk when you land.
• Submit a written claim within seven days.
• Here’s a handy form to submit a claim through.

Are your travel plans gone with the wind?
• Weather is the single most common reason for flight disruptions.
• Check if you are entitled to compensation by clicking here.